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  • SUSTAINABILITY REPORT 2014 - About Tchibo
    Index UN Global Compact German Sustainability Code Commitments Cooperations Awards Assurance statement Home About Tchibo About Tchibo Founded in 1949 by Max Herz Tchibo has been synonymous with freshness and quality in the coffee market for more than 65 years From what was origi nally a coffee mail order service an inter na tional company has developed that is now active in many more lines of business than just tradi tional coffee sales Over the years we have resolutely expanded our range and our distri bution paths and ensure diversity and quality worldwide with our well estab lished brands Tchibo is the roasted coffee market leader in Germany Austria Poland Czech Republic and Hungary The company combines its coffee expertise with a range of innovative consumer goods and services In selling our products we use a sophis ti cated multi channel distri bution system with our own branded shops a nationwide presence in retail and a strong online business In 2014 we generated revenues of 3 4 billion in our markets with around 12 500 employees Markets Our core sales markets are Germany Austria and Switzerland The markets in East and Southeast Europe are an important growth driver Tchibo has operated its own Shops in Hungary Czech Republic and Slovakia since 1991 This was followed by its entry into the Polish market in 1992 and the Russian market in 1994 In 2001 Tchibo opened a sales office in Romania Tchibo has also been expanding its footprint in the Turkish market since 2006 Lines of business Since its very begin nings Tchibo has repre sented the highest in coffee quality and unpar al leled coffee enjoyment Customers have always associated the brand with extraor dinary coffee expertise and give us their trust Our range structure has evolved consid erably over the

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  • SUSTAINABILITY REPORT 2014 - About this report
    reporting and data collection All of the infor mation in this report refers to the sustain ability related activ ities of Tchibo GmbH its subsidiaries and sites in Germany Our inter na tional business units are included here provided they use centrally controlled processes G4 17 This fourth completely revised Tchibo Sustain ability Report is about the devel op ments in 2014 1 January to 31 December 2014 We have also taken into account signif icant events and services up to the editorial deadline in July 2015 to ensure that the infor mation is up to date Since the publi cation of the first Tchibo Sustain ability Report in 2008 we have reported on an annual basis every two years in the form of a condensed update First time appli cation of GRI G4 reporting standards Since 2008 our sustain ability reporting has used the guide lines of the Global Reporting Initiative GRI as an inter na tionally recog nised basis for compa ra bility and trans parency In this Sustain ability Report 2014 we use for the first time the GRI G4 guide lines which will become binding from 2016 The materi ality of the reported content played a key role in the revision of the standards In this report we are therefore focusing more on our material topics and key indicators than in previous years this selection is based on an analysis of the G4 require ments that we conducted in 2014 The report therefore corre sponds to the G4 Core Level We also report other indicators that are related to Tchibo s focuses in its sustain ability activ ities Control Since 2012 we have also taken into account the GRI sector supplement for the food industry which is being piloted and the industry specific supple mentary indicators

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  • SUSTAINABILITY REPORT 2014 - Contact us
    Respon si bility Tchibo GmbH Corporate Respon si bility CR Überseering 18 D 22297 Hamburg Tel 49 0 40 63874839 Fax 49 0 40 63874445 E Mail corpo ratere spon si bility tchibo de V Card Download Monika Focks Category Leader CR Tchibo GmbH Corporate Respon si bility CR Überseering 18 D 22297 Hamburg Tel 49 0 40 63873566 Fax 49 0 40 638753566 E Mail corpo ratere spon si bility tchibo de V Card Download Contact form Salutation Mr Ms Title Prof Dr First name Last name E mail Company Organization Address Postal code City Country Germany Afghanistan Åland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua And Barbuda Argentina Armenia Aruba Ascension Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia And Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Islands Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos keeling Islands Colombia Comoros Congo Congo The Democratic Republic Of The Cook Islands Costa Rica CÔte D ivoire Croatia Cuba Cyprus Czech Republic Denmark Diego Garcia Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia European Union Falkland Islands malvinas Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea bissau Guyana Haiti Heard Island And Mcdonald Islands Holy See vatican City State Honduras Hong Kong Hungary Iceland India Indonesia Iran Islamic Republic Of Iraq Ireland Isle Of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea Democratic People s Republic Of Korea Republic Of Kuwait Kyrgyzstan Lao People s Democratic Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macao

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  • SUSTAINABILITY REPORT 2014 - Feedback
    Commitments Cooperations Awards Assurance statement Home Feedback Tchibo wants your opinion We hope you will find our sustainability report both enjoyable and interesting and that you find a comprehensible answer to all your questions on the topic of sustainability at Tchibo To check the degree to which we have achieved this and to keep improving our reporting we kindly ask you to briefly give your assessments of a few aspects here Please refer to the following scale when you check the boxes 1 very good 2 good 3 satisfactory 4 adequate 5 poor 6 inadequate 1 How do you like our sustainability report overall 1 2 3 4 5 6 No answer 2 How would you rate the following aspects of our sustainability report Structure How helpful is the navigation Were you able to find the desired information quickly 1 2 3 4 5 6 No answer Contents How informative is our report 1 2 3 4 5 6 No answer Credibility How credible and transparent is our report 1 2 3 4 5 6 No answer Comprehensibility How would you rate the language and the wordings Are the texts easy to understand 1 2 3 4 5 6 No answer Layout what do you think of the report s layout and overall appearance 1 2 3 4 5 6 No answer Service How would you rate the service features that have been included with the report Executive Summary Glossary Search feature etc 1 2 3 4 5 6 No answer 3 What topics are you particularly interested in multiple answers possible Sustainability management Coffee value chain Consumer goods value chain Customers and products Environmental protection at our sites and during transport Benefits for employees Facts and figures Other 4 What channels other than this report do you use to

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  • SUSTAINABILITY REPORT 2014 - Downloads
    sites shops Mobility Value Chains Resource Efficiency Paper from Pulp Packaging Waste Employees at Tchibo Strategy management Corporate culture values Talent management Occupational health management Work Life Balance Remuneration employee benefits Tchibo extras Facts Figures Indicators GRI Index UN Global Compact German Sustainability Code Commitments Cooperations Awards Assurance statement Home Downloads Downloads In this section we have compiled some infor mation that pertains to our sustain ability efforts Our request Please consider the environment and whether you really need the entire reports as a printout You also have the option of printing out selected content using the Your Downloads feature Sustainability reports and brochures Tchibo Sustainability Report 2014 12 MB Tchibo Sustainability Report 2013 3 MB Tchibo Sustainability Report 2012 8 8 MB Tchibo Sustainability Report 2011 3 3 MB Tchibo Sustainability Report 2010 26 9 MB Tchibo Sustainability Report 2009 35 4 MB Tchibo Sustainability Report 2008 78 0 MB Our responsibility Sustainability at Tchibo 2012 1 6 MB Corporate responsibility at Tchibo 2009 3 6 MB Tchibo Logistics Acting with responsibility 2013 2 2 MB Evaluation of the Stakeholder Survey 2012 0 3 MB Position papers and statements Tchibo Greenpeace Detox Commitment 0 3 MB Tchibo GmbH progress

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  • SUSTAINABILITY REPORT 2014 - Imprint
    source countries Consumer goods value chain Strategy management Responsible business practices Sustainable products and resources Sustainable supply chains Human Rights Challenges in production Environmental aspects of production Educational projects in the source countries Customers Products Strategy management Customer Focus Customer Service Customer Dialogue Quality Safety Promoting sustainable consumption Sustainable Product Ranges Sustainability communications Environmental protection in our operations Strategy management Climate Protection Logistics Tchibo sites shops Mobility Value Chains Resource Efficiency Paper from Pulp Packaging Waste Employees at Tchibo Strategy management Corporate culture values Talent management Occupational health management Work Life Balance Remuneration employee benefits Tchibo extras Facts Figures Indicators GRI Index UN Global Compact German Sustainability Code Commitments Cooperations Awards Assurance statement Home Imprint Tchibo Sustainability Report 2014 Imprint Respon sible publisher Tchibo GmbH Corporate Respon si bility CR Phone 49 0 40 63870 Überseering 18 22297 Hamburg Germany Email corpo ratere spon si bility tchibo de Commercial register Amtsgericht Hamburg Hamburg District Court HRB 43618 VAT number 811164447 Executive Board Dr Markus Conrad CEO Holger Bellmann Senay Kücük Tansu Yves Müller Ines von Jagemann Carsten Wehrmann Chairman of the Super visory Board Michael Herz Director Corporate Respon si bility Achim Lohrie Category Leader CR Corporate Commu ni cation

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  • SUSTAINABILITY REPORT 2014 - Privacy policy
    page Host name of the accessing computer IP address Time of the server inquiry No personal data is stored None of this data is combined with other data sources After the completion of each visit to www tchibo nachhaltigkeit de your IP address is promptly deleted 2 Use of your data When we process your data your legit imate interests are always considered in accor dance with statutory provi sions Therefore your data is only used for the purpose for which it was collected and not for any promo tional use Contact and service requests The contact form is intended as a simple way to contact us for all questions about the topic of sustain ability in connection with Tchibo Your details here are essen tially voluntary In order to answer your request it may be necessary to forward them to our subsidiaries or maxingvest ag together with your personal data Opinion poll You can also use a form to give us your opinion about the Tchibo website nachhaltigkeit de No personal data is collected on this form and Tchibo cannot identify you as an individual If you wish to remain completely anonymous please protect your own privacy by not disclosing in the free text field of the form any infor mation that could be traced back to you personally 3 Disclosure of data We do not share your infor mation with companies outside of the Tchibo Group Service providers only have access to this data as part of looking after and maintaining our systems They have been carefully selected by us and are required to treat your data confi den tially in accor dance with statutory provi sions as they perform the contracted data processing work and also to comply with our own privacy standards 4 Cookies Cookies are small text files that are stored on your computer and saved by your browser Cookies enable our systems to recognise your browser and enable us to adapt our internet service to best suit your needs At tchibo nachhaltigkeit de we use session cookies in several places They are automat i cally deleted after your visit and serve to make our site more user friendly effective and secure Our cookies are protected from being read by third parties using your browser s security standards In addition this website stores permanent cookies on your computer These let us know whether you have visited our site before They also help us to identify and recognise specific needs for individual groups of visitors The data is not used to identify you personally The help button in most browsers toolbars will tell you how to prevent your browser from accepting new cookies how to have the browser notify you that you are receiving a new cookie and how to deactivate cookies altogether We recommend however that you keep the cookie functions fully activated in order to use all the features of our website Cookies do not harm your computer or contain viruses 5 Use of

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  • SUSTAINABILITY REPORT 2014 - Sitemap
    countries Customers Products Strategy management Customer Focus Customer Service Customer Dialogue Quality Safety Promoting sustainable consumption Sustainable Product Ranges Sustainability communications Environmental protection in our operations Strategy management Climate Protection Logistics Tchibo sites shops Mobility Value Chains Resource Efficiency Paper from Pulp Packaging Waste Employees at Tchibo Strategy management Corporate culture values Talent management Occupational health management Work Life Balance Remuneration employee benefits Tchibo extras Facts Figures Indicators GRI Index UN Global Compact German Sustainability Code Commitments Cooperations Awards Assurance statement Home Sitemap Sitemap Sustainability Management About this report Statement Dr Markus Conrad Ambition strategy management Ambition strategy Corporate Governance Management Progress 2014 goals 2015 Milestones Tchibo International Progress made in 2014 Coffee value chain Strategy management The sustainable development of the coffee sector Tchibo Joint Forces qualification programme Purchasing sustainable green coffee grades Cooperation to promote sustainable farming methods Environment Climate Educational projects in the source countries Consumer goods value chain Strategy management Responsible business practices Sustainable products and resources Sustainable supply chains Human Rights Challenges in production Environmental aspects of production Educational projects in the source countries Customers Products Strategy management Customer Focus Customer Service Customer Dialogue Quality Safety Promoting sustainable consumption Sustainable Product Ranges Sustainability communications Environmental

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