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  • SUSTAINABILITY REPORT 2014 - Remuneration, employee benefits & Tchibo extras
    We also schedule the salary reviews for immedi ately after the appraisals to link perfor mance and pay more In addition to bonuses and premiums which we value outstanding perfor mance with Tchibo granted special allowances such as Christmas and holiday pay up to a certain salary level which were also paid in 2014 including voluntary not collec tively agreed shares Collective agree ments with trade unions In the remuner ation of staff at our Tchibo shops we take our cue from collective agree ments for the retail trade In July 2014 we signed a collective agreement with the Nahrung Genuss Gaststätten NGG union under the umbrella of the German Hotel and Restaurant Associ ation Dehoga which runs until the end of May 2016 and stipu lates a lowest negotiated wage of 8 51 euros from December 1 2014 Tchibo Extras Special recog nition for special achieve ments We see voluntary employee benefits as an integral part of a good corporate culture They serve as recog nition for our employees excep tional dedication and perfor mance In our view initia tives for preventive healthcare and achieving a healthy work life balance are just as much a part of this as post employment benefits social insurance and fringe benefits in which we also include pension schemes and employee discounts Workplace health promotion is one focus of the leisure centre at our headquarters where for a fee of just 2 a month employees can practice 30 sports and use the indoor swimming pool and a weight room Employees living outside of Hamburg often have the oppor tunity to use gyms at special rates thanks to works council agree ments We also offer our employees discounts on Tchibo products and have agreed group accident insurance cover for them that provides 24 hour coverage

    Original URL path: http://www.tchibo-nachhaltigkeit.de/csrweb/servlet/content/1111260/-/en/home/employees-at-tchibo/remuneration-employee-benefits-tchibo-extras.html (2016-04-24)
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  • SUSTAINABILITY REPORT 2014 - Indicators
    environment audits Number 78 113 147 Social and environment audits by country For 2012 and 2013 number of internal and external social and environ mental audits performed per production country For 2014 number of internal and external social and environ mental audits performed per production country Total Number 78 113 586 Bangladesh Number 5 7 17 China Number 35 54 407 India Number 9 21 67 Thailand Number 3 2 7 Turkey Number 3 13 16 Vietnam Number 15 6 21 Other 5 Number 8 10 51 Social and environment audits by results Breakdown of internal and external social and environ mental audits by audit process status as of 31 Dec 2014 6 Social audit results Countries where no audit is required 15 5 WE no audit 29 5 Suitable 31 2 Follow up 14 4 Not Suitable 5 4 Not audited 4 1 Environ mental audit results 7 Countries where no audit is required 15 5 WE no audit 29 5 Suitable 10 1 Follow Up 2 1 Not suitable 0 9 Not audited 41 9 Sustainable resources and products 8 Respon sibly produced cotton Proportion of textiles purchased that are made of with Organic Cotton Cotton made in Africa or of with cotton from the Better Cotton Initiative Total 40 70 85 Sustainable viscose Proportion of textiles produced with man made cellulose fibres viscose which were obtained in cooper ation with Lenzing AG to environ men tally friendly standards Total 30 45 60 Sustainable wood and paper Proportion of products purchased with a wood pulp component excluding textiles that are certified according to the criteria of the Forest Stewardship Council FSC FSC 15 50 40 Chrome free tanned leather Proportion of products manufac tured from chrome free tanned leather Total 10 65 98 Environment Unit 2012 2013 2014 Logistics Supply Chain Transport related CO 2 e emissions average CO 2 emissions resulting from Tchibo product transport in relation to ton kolometres Total g tkm 16 32 13 64 13 04 Transport related CO 2 e emissions absolute CO 2 emissions resulting from Tchibo product transport not adjusted for quantity 10 Total t 69 922 61 954 59 837 Seagoing vessels t 52 170 34 428 33 265 Trucks t 15 343 19 570 20 384 Rail t 1 234 6 697 4 274 Air t 1 080 1 171 1 840 Inland waterways t 95 88 74 Relative reduction of transport related CO 2 e emissions Decrease in transport related CO 2 e emissions compared to the base year 2006 Average CO 2 e emissions in g tkm 17 3 30 9 31 5 Absolute CO 2 e emissions in t 45 6 51 8 51 7 Transport related CO 2 e emissionsby mode of transport Proportion of modes of transport used totransport related CO 2 e emissions Seagoing vessels 74 6 55 6 55 6 Trucks 21 9 31 6 34 1 Rail 1 8 10 8 7 1 Air 1 5 1 9 3 1 Inland waterways 0 1 0 1 0 1 Sites and Tchibo Shops Energy consumption at sites Energy consumption of the Tchibo head office in Hamburg the warehouse sites in Neumarkt and Gallin and the roasting facil ities in Berlin and Hamburg Total MWh 122 861 123 478 117 246 By type of energy Electricity MWh 59 989 59 681 55 616 Gas MWh 59 989 59 681 55 616 District heating MWh 56 837 57 991 56 338 District cooling MWh 5 018 4 699 3 997 By location Admin is tration offices MWh 11 443 11 419 10 866 Tchibo Shops MWh 24 368 23 292 20 825 11 Roasting facil ities MWh 74 863 12 75 533 73 829 13 Warehouses MWh 12 187 13 234 11 726 14 CO 2 emissions from energy consumption at sites 15 CO 2 emissions resulting from energy consumption at our sites 16 Total t 51 041 51 082 47 307 Electricity t 35 034 34 854 31 646 Gas t 14 209 14 498 14 085 District heating t 1 495 1 400 1 191 District cooling t 303 330 386 Electricity obtained from renewable energy sources Proportion of electricity obtained from renewable energy sources Total 100 100 100 Admin is tration offices 100 100 100 Tchibo Shops 100 100 100 Roasting facil ities 100 100 100 Warehouses 100 100 100 Mobility Distance covered for business travel Total distances travelled on business trips by Tchibo employees Total km 37 542 394 37 835 840 32 999 885 Car company cars km 22 411 688 21 064 213 15 474 004 17 Air km 12 032 335 13 622 054 13 971 862 Rail km 2 718 565 2 737 876 3 155 566 Car rental cars km 379 806 411 697 398 453 CO 2 emissions related to business travel CO 2 emissions related to business travel by Tchibo employees 18 Total t 5 144 5 151 3 856 Car company cars t 3 609 3 455 2 470 19 Air t 1 375 1 545 1 228 20 Rail t 111 101 21 108 Car rental cars t 50 50 51 Fuel consumption of the Tchibo fleet and associated CO 2 emissions CO 2 emissions related to fuel consumption of the Tchibo car fleet CO2 emissions t 3 609 3 455 2 470 CO2 emissions average g km 124 120 119 Fuel consumption 1 000 l 1 380 1 320 944 Paper Paper consumption at Tchibo offices and shops Quantity of paper used at Tchibo offices shops office paper decoration and printed materials and depots mail order magazine and decoration Total 22 t 17 406 25 21 724 45 1 302 525 23 Conven tional paper t 1 920 43 938 59 434 503 t 15 485 82 20 785 86 868 022 Percentage breakdown Conven tional Paper 11 4 3 33 4 Recycled and FSC paper 89 95 7 66 6 24 Packaging and Waste Packaging materials brought into circu lation Volume of packaging materials brought into circu lation by Tchibo Total t 19 279 20 241 20 462 Paper cardboard t 14 159 14 985 15 471 Plastic t 2 347 2 403 2 356 Composite packaging t 2 354 2 334 2 172 Glass t 368 489 434 Aluminium t 6 7 6 Tin t 21 12 17 Others t 24 11 7 Waste at Tchibo sites Waste at Tchibo offices production sites and warehouses Total t 11 514 68 10 594 26 12 821 51 Paper cardboard t 8 120 7 752 48 9 880 59 Municipal waste t 1 318 1 015 78 975 66 Waste from the production and processing of food t 1 529 1 1 384 18 1 455 3 Mixed foil t 217 18 208 22 233 4 Plastic waste t 96 9 97 92 165 62 Bulky waste t 38 5 0 9 63 Wood t 181 5 112 96 31 Glass t 2 70 0 1 5 Used appli ances t 5 5 0 7 Hazardous waste as defined in the Waste Catalogue Ordinance t 3 10 3 77 3 5 Waste from construction and demolition t 2 20 19 91 25 0 Waste at warehouse locations operated by service providers Waste at warehouse locations operated by service providers that Tchibo collab o rates with Total t 9 758 78 8 833 33 5 645 16 Paper cardboard t 8 276 7 703 27 4 740 78 Municipal waste t 1 097 6 780 52 570 12 Waste from the production and processing of food t 2 9 1 56 2 5 Mixed foil t 227 20 240 26 167 3 Plastic waste t 3 48 1 49 2 35 Bulky waste t 0 9 54 63 35 Wood t 132 96 69 98 76 Glass t 0 0 0 Ceramics t 19 6 0 0 Used appli ances t 0 0 0 Hazardous waste as defined in the Waste Catalogue Ordinance t 0 0 0 Waste from construction and demolition t 0 0 0 Waste by type and disposal method Total quantity of waste broken down into hazardous and non hazardous waste and by disposal method Hazardous waste t 3 10 3 77 3 5 Non hazardous Waste t 21 253 86 19 423 96 12 818 01 Composted t 1 187 1 165 1 538 16 Recycled t 18 826 86 17 092 96 10 254 41 Incin erated t 1 102 1 049 7698 Landfill t 138 117 256 36 Water Water consumption Annual water consumption at admin is trative sites offices in Hamburg and at warehouses Total m3 32 963 34 042 37 279 Admin is tration offices m3 23 894 24 262 26 400 26 Warehouses m3 9 069 9 780 10 879 27 Employees Unit 2012 2013 2014 Personnel structure Employees The figures given apply to both full time and part time employees excluding trainees employees no longer covered by the continued pay period and employees on maternity or parental leave Total Number 8 550 8 851 8 264 28 Women Number 6 942 7 212 6 738 Men Number 1 608 1 639 1 526 Trainees and Appren tices Number of appren tices and trainees by gender Appren tices Number 158 163 151 Women Number 98 100 93 Men Number 60 63 58 Trainees Number 12 11 8 Women Number 8 10 6 Men Number 4 1 2 Employees by field of activity Number of employees by field of activity and gender Tchibo shops Number 5 460 5 607 5 271 Women Number 5 354 5 486 5 157 Men Number 106 121 114 Back office Number 2 477 2 626 2 498 Women Number 1 469 1 593 1 466 Men Number 1 008 1 033 1 032 Sales Number 418 419 308 Women Number 99 113 94 Men Number 319 306 214 Roasting facil ities Number 195 199 187 Women Number 20 20 21 Men Number 175 179 166 Employees by type of employment Proportion of employees with a full time or part time contract by gender Part time 65 7 65 7 66 6 Women 96 4 96 3 96 5 Men 3 6 3 7 3 5 Full time 34 3 34 3 33 4 Women 52 1 53 51 8 Men 47 9 47 48 2 Employees by employment contract Proportion of employees with a temporary or open ended employment contract by gender Open ended 81 81 83 Women 80 79 80 Men 20 21 20 Temporary 19 19 17 Women 89 91 91 Men 11 9 9 Distri bution of salary levels as defined in the Hay Group method Salary levels as defined in the Hay Group method by gender Salary levels 1 7 56 4 54 5 50 5 Women 57 3 58 6 58 7 Men 42 7 41 4 41 3 Salary levels 8 9 32 7 34 6 38 6 Women 50 1 51 9 52 9 Men 49 9 48 1 47 1 Salary levels 10 12 9 9 9 9 9 9 Women 31 5 33 5 36 Men 68 5 66 5 64 Higher salary levels 1 1 1 1 1 Women 8 11 1 17 4 Men 92 88 9 82 6 Age structure Age structure in the total workforce broken down into three age groups 30 years 30 50 years 50 years by gender 30 years 16 9 18 16 7 Women 80 6 82 2 80 9 Men 19 4 17 8 19 1 30 50 years 55 6 54 5 54 Women 80 6 80 4 80 6 Men 19 4 19 6 19 4 50 years 27 5 27 6 29 3 Women 82 8 83 1 83 6 Men 17 2 16 9 16 4 Nation ality Proportion of German nationals EU citizens and non EU citizens German nationals 95 1 93 9 93 4 EU citizens 2 3 3 1 3 3 Non EU citizens 2 6 3 3 3 Employees with disabil ities Proportion of employees with a disability in the total workforce broken down by business unit Tchibo GmbH 4 7 4 8 5 1 Tchibo Manufac turing 10 1 11 1 10 2 Average share 4 9 5 5 2 New hires and depar tures New hires New hires not including appren tices and trainees by age group gender and field of activity Total Number 1 542 1 647 1 216 Women Number 1 339 1 439 1 041 Men Number 203 208 175 By age group and gender 30 years Number 636 691 533 Women Number 547 598 463 Men Number 89 93 70 30 50 years Number 779 838 587 Women Number 672 735 494 Men Number 107 103 93 50 years Number 127 117 96 Women Number 120 106 84 Men Number 7 11 12 By field of activity and gender Tchibo shops Number 1 262 1 315 984 Women Number 1 196 1 235 925 Men Number 66 80 59 Back office Number 242 282 204 Women Number 130 180 106 Men Number 112 102 98 Sales Number 31 43 26 Women Number 11 24 9 Men Number 20 19 17 Roasting facil ities Number 7 7 2 Women Number 2 0 1 Men Number 5 7 1 Appren tices and trainees hired Number of appren tices and trainees by gender Appren tices Number 52 23 43 Women Number 25 12 23 Men Number 27 11 20 Trainees Number 6 10 6 Women Number 4 9 4 Men Number 2 1 2 Staff turnover Depar tures of employees in relation to the average number of staff broken down by field of activity and gender Total 11 5 9 9 5 Women 12 3 9 3 10 1 Men 7 8 7 7 6 7 By field of activity and gender Tchibo shops 14 7 11 1 12 Women 14 3 10 7 11 6 Men 40 2 32 7 32 5 Back office 5 9 5 5 5 3 Women 5 5 4 9 5 4 Men 6 7 6 4 5 2 Sales 7 9 6 5 5 9 Women 12 8 6 8 5 Men 6 3 6 6 4 7 Roasting facil ities 1 5 2 3 Women 0 0 0 Men 1 7 2 2 3 4 Reasons for departure Reasons for departure by kind and gender Notice by employee 68 3 66 1 74 Women 88 9 86 7 89 7 Men 11 1 13 3 10 3 Amicable departure 24 6 27 4 20 1 Women 86 83 3 84 3 Men 14 16 7 15 7 Job related incapacity 1 8 1 1 4 Women 89 5 100 100 Men 10 5 0 0 Death 0 7 0 8 0 7 Women 71 4 57 1 66 7 Men 28 6 42 9 33 3 Notice without reason 4 7 4 6 3 7 Women 77 6 57 9 65 6 Men 22 4 42 1 34 4 Talent management Education and training Investment in education and training in the admin is tration offices and Tchibo shop depart ments in Germany Total 3 891 000 3 988 000 3 718 000 Completed appren tice ships Number of appren tices and trainees who completed their education or trainee programme broken down by field of activity and gender Total Number 69 44 59 Tchibo shops Number 46 21 32 Back office Number 19 19 22 Sales Number 0 0 0 Roasting facil ities Number 4 4 5 Women Number 60 32 36 Men Number 9 12 23 Work life balance Employees on parental leave Number of employees on full parental leave i e without simul ta neous part time employment Total Number 144 158 138 Tchibo shops Number 80 94 82 Back office Number 60 61 50 Sales Number 4 3 5 Roasting facil ities Number 0 0 1 Re integration within 3 months after parental leave 29 Percentage of employees who were still employed at Tchibo three months after the end of a parental leave lasting a minimum of three months Total 72 71 5 71 5 Tchibo shops 71 70 73 Back office 78 75 70 Sales 0 33 80 Roasting facil ities 0 0 100 Occupa tional Health Management Workplace accidents per 1 000 employees Cumulative rate of workplace accidents per 1 000 employees at our production and storage facil ities Tchibo shops and offices not including minor accidents Total Number 20 29 22 Absent days Number of days of sick leave in relation to the average number of employees Total Number 10 9 11 4 11 7 Women Number 11 6 12 1 12 6 Men Number 7 8 8 1 7 7 By field of activity and gender Tchibo shops Number 12 4 13 13 5 Women Number 12 4 13 13 5 Men Number 12 1 12 3 10 4 Back office Number 8 4 8 8 8 6 Women Number 9 2 9 5 9 6 Men Number 7 3 7 6 7 1 Sales Number 6 4 6 6 6 Women Number 7 1 9 6 8 Men Number 6 2 5 7 5 6 Roasting facil ities Number 11 5 12 8 12 7 Women Number 10 1 14 9 17 8 Men Number 11 7 12 5 12 Absence rate Proportion of paid sick hours in relation to the total number of target working hours over 12 months Total 4 2 4 4 4 5 Women 4 6 4 8 4 9 Men 3 2 3 3 3 2 By field of activity and gender Tchibo shops 4 8 5 5 2 Women 4 8 5 5 2 Men 4 5 5 4 5 Back office 3 8 3 9 3 9 Women 4 3 4 4 4 5 Men 3 1 3 2 3 1 Sales 2 7 2 9 2 6 Women 3 2 4 1 3 2 Men

    Original URL path: http://www.tchibo-nachhaltigkeit.de/csrweb/servlet/content/1111262/-/en/home/facts-figures/indicators.html (2016-04-24)
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  • SUSTAINABILITY REPORT 2014 - GRI-Index
    source countries Indicators see projects as part of Tchibo Joint Forces Ecological perfor mance indicators Indicator Links and Comments G4 DMA Disclosure on Management Approach Consumer Goods value chain Strategy Management Environ mental protection in our opera tions Strategy Management Aspect Materials G4 EN2 Percentage of secondary materials in total materials used Indicators see Paper consumption at offices and Tchibo Shops Currently there are no products in the product range with recycled content In future an increased use of secondary materials is planned The recycled content of packaging materials brought into circu lation by us is not recorded at present We are reviewing the cost and benefit of doing this in future Aspect Energy G4 EN3 Energy consumption within the reporting organ i sation Indicators see Energy consumption at the roasting plants Energy consumption at sites and Fuel consumption of the Tchibo company fleet The measurement of gas and fuel consumption like the measurement of electricity and the reading of the district heating district cooling metre is performed by a third party service provider Aspect biodi versity G4 EN13 Habitats protected or restored As part of the Sustainable Agriculture Network SAN certi fi cation programme measures to protect the environment are used on over 170 000 farms with more than 427 000 hectares of land The SAN programme also supports the protection and restoration of natural habitats Examples include the preser vation of 31 000 hectares of land in the Madre de Dios region of Peru the sustainable forest management of 877 251 hectares of land in various regions of Gabon and the restoration of eroded landscapes in Oaxaca Mexico through climate friendly farming practices http www rainforest alliance org publi ca tions sustainable coffee farming report http www rainforest alliance org sites default files about annual reports AR2013 spreads 0 pdf For more infor mation see the websites of the standards organ i sa tions Tchibo works with purchasing sustainable green coffee grades Aspect Emissions G4 EN16 Indirect energy related THG emissions Scope 2 Indicators see CO 2 emissions from electricity consumption at sites see CO 2 emissions from gas district heating and district cooling consumption at sites We rely on third party service providers for compiling parts of this infor mation but some of the data is also collected based on our own systems The base year for Scope 2 THG emissions is 2014 as the emissions were recal cu lated for the switch to GRI G4 Aspect Products and services G4 EN28 Percentage of products sold and their packaging materials that are reclaimed by category Ecological Aspects of Production In Germany the law regulates the return and recycling of packaging Tchibo fulfils this legal obligation licenses all packaging it brings into circu lation and thus ensures that 100 of the packaging used can be recycled by consumers via their household waste or recycling centre free of charge with little effort Packaging and Waste Aspect Compliance G4 EN29 Monetary value of signif icant fines and total number of non monetary sanctions for non compliance with environ mental laws and regula tions In the reporting period there were no infringe ments of ecolog i cally relevant laws or other regula tions Aspect Transport G4 EN30 Signif icant environ mental impacts of trans porting products and other goods and materials used for the reporting organ i sation s activ ities and trans porting members of the workforce Logistics Mobility Indicators see Absolute transport related CO 2 e emissions and business travel related CO 2 emissions Aspect Screening of suppliers with regard to ecological aspects G4 EN32 Percentage of new suppliers who were reviewed using ecological criteria Consumer Goods value chain Strategy Management Sustainable Supply Chain Social Aspects of Production Indicators see WE producers in the main selling period Aspect Complaints procedure in connection with ecological aspects G4 EN34 Number of complaints in connection with environ mental impacts that were submitted processed and solved via formal channels Green peace s Detox campaign Ecological Aspects of Production PETA campaign against animal cruelty at Asian angora farms Sustainable resources and products Labour practices and decent work Indicator Links and Comments G4 DMA Disclosure on Management Approach Consumer Goods value chain Strategy Management Employees at Tchibo Strategy Management Aspect Employment G4 LA3 Return to work and retention rate after parental leave Career family Indicators see Employees on parental leave Post parental leave integration after three months and Post parental leave integration after more than twelve months Aspect Labour management relations G4 LA4 Minimum notice periods regarding signif icant opera tional changes Company culture values Aspect Occupa tional health and safety G4 LA6 Rates of injury occupa tional diseases lost days and absen teeism and number of work related fatal ities by region and gender Indicators see Workplace accidents absentee rate and work related fatal ities Nearly 100 of workplace accidents occur in connection with the movement of merchandise by our employees The most common injuries are bruises and sprains broken bones and cuts There were no incidents of occupa tional diseases Accidents involving temporary workers are documented by the temporary employment agencies and reported in accor dance with the legal require ments Regardless of the type of employment of the affected employees Tchibo carefully reviews all work related accidents in order to minimize any causes of hazards Aspect Education and training G4 LA10 Knowledge management and lifelong learning to support continued employ a bility of employees Talent management Indicators see Education and training Aspect Diversity and equal oppor tunity G4 LA12 Compo sition of gover nance bodies and breakdown of employees according to indicators of diversity Corporate Gover nance Career family Indicators see Rate of women in leadership positions Employees by employment type region and age structure Aspect Equal wages for women and men G4 LA13 Ratio of basic salary remuner ation to male and female employees Indicators see Distri bution of salary levels Aspect Screening of suppliers with regard to labour practices G4 LA14 Percentage of new suppliers that have undergone screening with regard to their labour practices Consumer Goods value chain Strategy Management Sustainable Supply Chains Social Aspects of Production Indicators see WE producers in the main selling period Aspect Complaints procedure with regard to labour practices G4 LA16 Number of grievances related to labour practices that were filed addressed and resolved through formal grievance mecha nisms see G4 HR6 Human rights Indicator Links and Comments G4 DMA Disclosure on Management Approach Corporate Gover nance Coffee value chain Strategy Management Consumer Goods value chain Strategy Management Aspect Invest ments G4 HR1 Investment agree ments that take human rights into account Consumer Goods value chain Strategy Management Aspect Equal treatment G4 HR3 Incidents of discrim i nation and actions taken Sustainable Supply Chains Aspect Freedom of assembly and collective negoti a tions G4 HR4 Activ ities where freedom of assembly and collective negoti ation is at risk and actions taken Respon sible business practices Sustainable Supply Chains Aspect Child labour G4 HR5 Activ ities where a risk of child labour exists and actions taken With regard to the production of our consumer goods Section 2 of the SCoC explicitly states that Tchibo will not tolerate child labour All suppliers commit to comply with this requirement when they sign a contract Tchibo uses various instru ments to reduce the risk of child labour in the production of consumer goods we run audits to check whether children are working at factories In the WE Programme the WE trainers support the factory management in building reliable management systems that prevent the hiring of children In the rare cases where unacceptable child labour is discovered the children are to be removed immedi ately from production asked to attend school where schooling is compulsory and unemployed family members to be employed in their place or similar compen satory measures taken This process is closely monitored by Tchibo If the measures are not followed through with the decision to terminate the business relationship is considered as a last resort At the suppliers and producers of our consumer goods the first and second tier of our supply chain child labour is not such a widespread problem anymore here the most commonly reported form of child labour is the hiring of 15 year olds in China who have already completed their education Under Chinese law young people may only pursue full time employment from the age of 16 which is why these cases are documented as child labour During the reporting period there were a few such incidents where we initiated the process described above Sustainable Supply Chains Consumer Goods value chain Strategy Management Coffee is grown primarily in devel oping and emerging countries Despite intensive efforts child labour continues to be a problem there A mild form of child labour is tolerated by legis lators and inter na tional devel opment and standard organi za tions depending on the children s age and taking the state of devel opment of a given country into consid er ation Unfor tu nately it does happen quite frequently that children are used for heavy or dangerous work during school hours The elimi nation of all forms of child labour will only have a chance if parents can send their children to school and age appro priate care services are available for their children during school breaks That is why since 2011 we have sponsored education projects and childcare options for children in various regions of Guatemala Coffee value chain Education projects in the source countries Aspect Forced or compulsory labour G4 HR6 Activ ities where a risk of forced and compulsory labour exists and actions taken Consumer Goods value chain Strategy Management With regard to the production of our consumer goods Section 1 of the SCoC explicitly states that Tchibo will not tolerate forced or compulsory labour All suppliers commit to comply with this requirement when they sign a contract If Tchibo becomes aware of incidents of forced or compulsory labour at existing supplier factories we work with the management to initiate corrective measures and monitor their imple men tation with follow up measures If the corrective measures are not put into action Tchibo will terminate the business relationship During the reporting period there were three incidents where forms of forced labour at producers were reported to Tchibo in Thailand Malaysia withholding of employees passports and China compulsory overtime We dealt with them using the above described process In the green coffee supply chains from which Tchibo buys its coffee there are no known cases of forced or compulsory labour Aspect Rights of the indigenous population G4 HR8 Cases involving infringement of rights of the indigenous population We know of no such cases Aspect Screening of suppliers with regard to human rights G4 HR10 Percentage of new suppliers screened according to human rights criteria Consumer Goods value chain Strategy Management Sustainable Supply Chains Social Aspects of Production Indicators see WE producers in the main selling period Aspect Grievance mecha nisms for viola tions of human rights G4 HR12 Number of grievances related to human rights impacts that were filed addressed and resolved through formal grievance mecha nisms See G4 HR6 Social Indicator Links and Comments G4 DMA Disclosure on Management Approach Corporate Gover nance Consumer Goods value chain Strategy Management Aspect Anti corruption measures G4 SO5 Confirmed cases of corruption and actions taken in response In the reporting period no cases involving corruption were reported or disclosed Aspect Anti compet itive conduct G4 SO7 Total number of legal actions for anti compet itive behaviour anti trust and monopoly practices and their outcomes There were no ongoing legal actions during the reporting period Aspect Compliance G4 SO8 Monetary value of signif icant fines and total number of non monetary sanctions for non compliance with laws and regula tions During the reporting period no signif icant fines were imposed Aspect Screening of suppliers with regard to social impacts G4 SO9 Percentage of new suppliers that were screened using criteria for impacts on society Consumer Goods value chain Strategy Management Sustainable Supply Chains Social Aspects of Production Indicators see WE producers during the main selling period Aspect Complaints procedure with regard to social impacts G4 SO11 Number of grievances related to impacts on society that were filed addressed and resolved through formal grievance mecha nisms No grievances were filed Product respon si bility Indicator Links and Comments G4 DMA Disclosure on Management Approach Corporate Gover nance Customers products Strategy Management Aspect Customer health and safety G4 PR1 Impacts of the products on human health and safety Quality safety www tchibo com qualitaet Aspect Labelling of products and services G4 PR5 Measurement of customer satis faction and results Customer dialogue Aspect Marketing G4 PR7 Non compliance with regula tions and voluntary codes concerning marketing and adver tising commu ni ca tions During the reporting period there were no incidents of this type at Tchibo Aspect Customer privacy G4 PR8 Substan tiated complaints regarding breaches of customer privacy During the reporting period ten customer privacy related complaints were made against us We inves ti gated the causes and corrected the systems and processes in question However we did not learn of any leakage theft or other losses of data Aspect Compliance G4 PR9 Monetary value of signif icant fines for non compliance with laws and regula tions concerning the provision and use of products During the reporting period no signif icant fines were imposed Supple mentary indicators for the food processing industry Indicator Links and Comments FP1 Percentage of purchasing volumes from suppliers in accor dance with our Procurement Guideline Sustainable devel opment of the coffee sector Indicators see Percentage of sustainable coffee FP2 Percentage of the purchasing volumes that verifiably complies with credible inter na tionally accredited standards for sustainable production by norm Sustainable devel opment of the coffee sector Indicators see Percentage of sustainable coffee FP3 Percentage of working time lost due to indus trial disputes strikes and or lock outs by country During the reporting period there were no strikes at Tchibo FP4 Type scope and effec tiveness of all programmes and methods in kind donations volun teering knowledge transfer mentor ships and product devel opment to promote access to a healthier way of life prevent chronic diseases promote access to healthy nutri tious and affordable food and increase the prosperity of people in need Occupa tional health management Coffee value chain Strategy and management Coffee value chain Education projects in the source countries Consumer Goods value chain Strategy Management Consumer Goods value chain Education projects in the source countries FP5 Percentage of the production volume produced at sites certified by an independent insti tution according to inter na tionally accredited standards for food safety management systems Quality safety FP6 Percentage of total revenues from consumer goods with reduced content of saturated fats hydro genated fats sodium and added sugar by product category In more than half of the 500 Tchibo Shops with Coffee Bar in Germany we use low fat milk 1 5 percent to prepare the coffee special ities at our Coffee Bars upon the customer s request FP7 Percentage of total revenues from consumer goods with extra fibre vitamins minerals phyto chem icals and functional nutri tional supple ments Tchibo had negli gible sales of diet products nutri tional supple ments and the like in 2014 FP8 Guide lines and methods to provide consumers with infor mation about ingre dients and nutri tional value beyond the statutory require ments We comply with all statutory infor mation obliga tions with regard to ingre dients Beyond this upon request our Shop staff will provide customers with infor mation about the ingre dients and nutri tional details of the beverages and baked goods we serve FP9 Percentage and total number of livestock bred and or processed by species and breed Tchibo does not produce and sell any meat and or fish products Accord ingly this indicator is not relevant for us FP10 Guide lines and methods regarding physical changes and the use of anaes thetics by species and breed See response to FP9 FP11 Percentage and total number of livestock bred and or processed by species and breed by farming method See response to FP9 FP12 Guide lines and methods regarding treatment with antibi otics anti inflam ma tories and hormones and or growth enhancing measures by species and breed Apart from noting that the legal require ments have been met we can make no statement about the feed and or veterinary medica tions used at our suppliers production plants FP13 Total number of the incidents of non compliance with laws and regula tions Compliance with voluntary codes regarding transport transhipment and slaughter of live terres trial and aquatic species See response to FP9 Supple mentary Indicators for the textiles apparel and footwear industry Indicator Links and Comments AF1 Code of Conduct Code of conduct content and coverage Sustainable Supply Chains Social Aspects of Production The Tchibo Social and Environ mental Code of Conduct SCoC is a binding part of the contract in any and every supplier relationship Our business partners their producers and subcon tractors are to have this Code on display in all relevant work depart ments freely acces sible to and for the infor mation of all employees AF2 Audit Process Parties and personnel engaged in code of conduct compliance function Indicators see Internal and external Audits Sustainable Supply Chains Social Aspects of Production AF3 Audit Process Compliance audit process Social Aspects of Production Producers who aren t integrated in our supplier training programme WE are screened at least every three years by means of a social and environ mental audit In cases of zero tolerance viola tions corrective action must be taken within four weeks Other viola tions must be elimi nated within five months AF4 Grievance Proce dures Policy and proce dures for receiving inves ti gating and responding to grievances and complaints If a violation remains undetected the workers in the factories also have the option of contacting Tchibo

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  • SUSTAINABILITY REPORT 2014 - UN Global Compact
    child labour Principle 6 Eliminate discrim i nation in respect of employment and occupation Criterion 6 Robust commit ments strategies or policies in the area of labour Criterion 7 Effective management systems to integrate the labour principles Criterion 8 Monitoring and evalu ation mecha nisms for labour principles integration Policies and systems and measures Our Code of Conduct CoC based on the principles of the Inter na tional Labour Organ i sation ILO defines the values and mandatory behaviour for the company as a whole as well as for each individual employee and formu lates our under standing of fairness ethical business culture of diversity and equal oppor tu nities Regular Code of Conduct training for all Tchibo employees Employees can report misconduct and breaches via the whistle blowing hotline works council legal department group audit other audits and projects and programmes carried out by Tchibo and its partners No cases of discrim i nation during the reporting period We give our employees the oppor tunity to actively shape Tchibo s devel opment via the statutory codeter mi nation bodies works council and the Super visory Board The social require ments are based on the core labour standards of the Inter na tional Labour Organ i sation ILO and the UN Universal Decla ration of Human Rights and refer to the Base Code of the Ethical Trading Initiative ETI and the SA8000 standard The SCoC is mandatory for all our suppliers and business partners As part of our WE programme we support strategic producers in achieving the obser vance of human rights and the lasting improvement of social and environ mental condi tions at the production sites Compliance with social and environ mental standards will be reviewed in the course of our supplier monitoring Together with other well known brands factories and retailers and the inter na tional trade union confed er ation Indus triALL Global Union we are involved in the ACT Action Collab o ration Trans for mation Initiative for industry wide wage negoti a tions The aim of this initiative is to introduce a process whereby industry wide collective bargaining between unions and employer repre sen ta tives are linked with high production standards and respon sible buying practices Links Corporate Gover nance Consumer Goods value chain Strategy Management Respon sible business practices Sustainable Supply Chains Company culture values Environ mental protection Principle 7 Support a precau tionary approach to environ mental challenges Principle 8 Undertake initia tives to promote greater environ mental respon si bility Principle 9 Encourage the devel opment and diffusion of environ men tally friendly technologies Criterion 9 Robust commit ments strategies or policies in the area of environ mental stewardship Criterion 10 Effective management systems to integrate the environ mental principles Criterion 11 Effective monitoring and evalu ation mecha nisms for environ mental stewardship Policies and systems and measures Environ mental experts coordi nated by the Direc torate Corporate Respon si bility manage imple men tation in the depart ments Environ mental

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  • SUSTAINABILITY REPORT 2014 - German Sustainability Code
    source countries Consumer goods value chain Strategy management Responsible business practices Sustainable products and resources Sustainable supply chains Human Rights Challenges in production Environmental aspects of production Educational projects in the source countries Customers Products Strategy management Customer Focus Customer Service Customer Dialogue Quality Safety Promoting sustainable consumption Sustainable Product Ranges Sustainability communications Environmental protection in our operations Strategy management Climate Protection Logistics Tchibo sites shops Mobility Value Chains Resource Efficiency Paper from Pulp Packaging Waste Employees at Tchibo Strategy management Corporate culture values Talent management Occupational health management Work Life Balance Remuneration employee benefits Tchibo extras Facts Figures Indicators GRI Index UN Global Compact German Sustainability Code Commitments Cooperations Awards Assurance statement Home Facts Figures German Sustainability Code Declaration of Conformance with the German Sustainability Code The German Sustain ability Code DNK was ratified in 2011 by the German government s Council for Sustainable Devel opment RNE The aim of the DNK is to ensure that the sustain ability efforts of various companies are rendered more reliably trans parent and compa rable Companies can draw up a Decla ration of Confor mance which is published in the DNK database Tchibo supports the German Sustain ability Code and has drawn

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  • SUSTAINABILITY REPORT 2014 - Commitments & Cooperations
    global environ mental protection network of manufac turers and brand companies The aim is to cut several million tonnes of CO₂ emissions per year 2011 Member Tchibo is a founding member and active in the initiative s advisory council Coffee Climate The devel opment partnership founded by inter na tional coffee companies a green coffee trader and The German Society for Inter na tional Cooper ation GIZ is concerned with the adaptation of coffee culti vation to changing climatic condi tions It provides local protag o nists with tools and knowledge to identify the risks that climate change poses to coffee culti vation and help to commu nicate suitable adaptation methods 2010 Member Tchibo is a founding member and sits on the Steering Committee Cotton made in Africa CmiA of the Aid by Trade Foundation The Aid by Trade Foundation works with various partners from business government science and civil society to contribute to the allevi ation of poverty and environ mental protection in devel oping countries especially in Africa The Foundation s CmiA initiative aims to promote an environ men tally and socially more respon sible and econom i cally sustainable culti vation of cotton in Africa and thereby improve the living condi tions of small holder farmers and their families 2007 Partner Tchibo is a partner and council member We support CmiA as a buyer of CmiA cotton and as a partner in educa tional projects German Society for Inter na tional Cooper ation GIZ In addition to supporting the German federal government in achieving its sustainable devel opment goals in inter na tional cooper ation the GIZ is also active in inter na tional education work 2008 Partner Collab o ration on various projects e g the WE Worldwide Enhancement of Social Quality supplier quali fi cation programme Deutsche Kaffee verband e V German Coffee Associ ation The Deutsche Kaffee verband e V is the German coffee industry s general lobby It facil i tates networking and an exchange of ideas among German coffee industry experts 1951 Member Ethical Trading Initiative ETI The Ethical Trading Initiative ETI is a leading alliance of companies trade unions and NGOs that promotes respect for workers rights around the globe 2010 Member Tchibo is involved in working groups for example fire protection and building safety in Bangladesh as well as freedom of associ ation union i sation Fairtrade Fairtrade standards ensure the payment of minimum prices and empower coffee farmers to sustainably improve their living and working condi tions The independent Fairtrade label gives consumers the assurance that the labelled products meet inter na tional standards for fair trade 2008 Licence holder Tchibo is a member of the Fairtrade Product Advisory Council on Coffee Forest Stewardship Council FSC The non profit organ i sation issues an accredited label for wood and paper products sourced from respon sible forestry Independent insti tutes check every company along the supply chain for compliance with the strict FSC standards 2010 Member Tchibo is a member

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  • SUSTAINABILITY REPORT 2014 - Awards
    V Green Card for Climate Commitment In 2015 the German environ mental organ i sation Deutsche Umwelthilfe e V awarded Tchibo its fourth consec utive Green Card for credible climate awareness for its resolute fleet policy to reduce green house gases Mobility 2015 since 2012 B A U M e V Environ mental Award The B A U M Bundes deutscher Arbeit skreis für Umwelt be wusstes Management e V Environ mental Award honours dedicated individuals Achim Lohrie Director Corporate Respon si bility Tchibo GmbH received the 2014 B A U M Environ mental Award in the Large Companies category In its citation the jury said Achim Lohrie has decisively helped to anchor environ mental protection and social respon si bility as key elements in Tchibo s business strategy Mission Strategy and Control 2014 Verbraucher Initiative e V Gold medal for sustain ability commu ni ca tions in retail In 2015 the Verbraucher Initiative e V awarded Tchibo a Gold medal for its credible compre hensive consumer friendly and compre hen sible sustain ability commu ni ca tions Sustain ability Commu ni ca tions 2013 European Commission European CSR Award In 2013 the European Commission honoured Tchibo at the first presen tation of its European CSR Awards This award combines national CSR awards and highlights the European dimension of corporate respon si bility Mission Strategy and Control 2013 German federal government CSR Award In 2013 the German federal government awarded its first CSR Award under the patronage of Federal Labour Minister Ursula von der Leyen Among the partic i pating companies Tchibo came first in the category of companies with more than 5 000 employees for the fact that it already fully aligns its business towards sustain ability and social respon si bility and in doing so takes the entire value chain into consid er ation Mission Strategy and Control 2013 German Logistics Associ ation BVL Logistics Sustain ability Award Tchibo s commitment to sustain ability and climate protection across the value chain from resource use to the production of the products and disposal was awarded with the Sustain ability Award for Logistics 2013 by the German Logistics Associ ation BVL and its Austrian counterpart Link to 130 Sustain ability Management Mission Strategy and Control 2013 German Business Ethics Network DNWE Prize for Corporate Ethics Every two years the German Business Ethics Network DNWE awards the Business Ethics Award to exemplary initia tives In 2012 Tchibo won the award for its efforts on the path towards becoming a sustainable business especially in the area of consumer goods The award was primarily for our WE program an innovative approach to asserting socially respon sible production in devel oping countries Sustainable Supply Chains 2012 Federal Ministry for Family Affairs Senior Citizens Women and Youth BMFSFJ Finalist in the Family as a Success Factor company compe tition The Erfol gs faktor Familie 2012 Family as a Success Factor 2012 company compe tition which is sponsored by the Federal Ministry of Family Affairs Senior

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  • SUSTAINABILITY REPORT 2014 - Assurance statement
    Educational projects in the source countries Consumer goods value chain Strategy management Responsible business practices Sustainable products and resources Sustainable supply chains Human Rights Challenges in production Environmental aspects of production Educational projects in the source countries Customers Products Strategy management Customer Focus Customer Service Customer Dialogue Quality Safety Promoting sustainable consumption Sustainable Product Ranges Sustainability communications Environmental protection in our operations Strategy management Climate Protection Logistics Tchibo sites shops Mobility Value Chains Resource Efficiency Paper from Pulp Packaging Waste Employees at Tchibo Strategy management Corporate culture values Talent management Occupational health management Work Life Balance Remuneration employee benefits Tchibo extras Facts Figures Indicators GRI Index UN Global Compact German Sustainability Code Commitments Cooperations Awards Assurance statement Home Facts Figures Assurance statement External audit by auditing firm The Sustain ability Report 2014 of Tchibo GmbH Hamburg was audited by the independent auditing firm Price wa ter house C oopers AG PWC according to the Inter na tional Standard on Assurance Engage ments ISAE 3000 The subject matter of the audit was the management approach and four key indicators in our strategic action areas the coffee and consumer goods value chains and environ mental protection in our opera tions The audited

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