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  • SUSTAINABILITY REPORT 2014 - Resource Efficiency
    and resources Sustainable supply chains Human Rights Challenges in production Environmental aspects of production Educational projects in the source countries Customers Products Strategy management Customer Focus Customer Service Customer Dialogue Quality Safety Promoting sustainable consumption Sustainable Product Ranges Sustainability communications Environmental protection in our operations Strategy management Climate Protection Logistics Tchibo sites shops Mobility Value Chains Resource Efficiency Paper from Pulp Packaging Waste Employees at Tchibo Strategy management Corporate culture values Talent management Occupational health management Work Life Balance Remuneration employee benefits Tchibo extras Facts Figures Indicators GRI Index UN Global Compact German Sustainability Code Commitments Cooperations Awards Assurance statement Home Environmental protection in our operations Resource Efficiency Conserving resources Responsible use of paper and packaging materials Key business processes in our company such as commu ni ca tions and packaging require the consumption of natural resources The paper and cardboard we use for this purpose is made from wood or pulp raw materials whose extraction may affect the environment We therefore take respon si bility by ensuring an economical use of these materials and avoiding waste We are increas ingly using recycled materials and products from respon sible forestry to cover the remaining require ments Paper From Pulp Forests

    Original URL path: http://www.tchibo-nachhaltigkeit.de/csrweb/servlet/content/1106452/-/en/home/environmental-protection-in-our-operations/resource-efficiency.html (2016-04-24)
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  • SUSTAINABILITY REPORT 2014 - Paper from Pulp
    consumption Sustainable Product Ranges Sustainability communications Environmental protection in our operations Strategy management Climate Protection Logistics Tchibo sites shops Mobility Value Chains Resource Efficiency Paper from Pulp Packaging Waste Employees at Tchibo Strategy management Corporate culture values Talent management Occupational health management Work Life Balance Remuneration employee benefits Tchibo extras Facts Figures Indicators GRI Index UN Global Compact German Sustainability Code Commitments Cooperations Awards Assurance statement Home Environmental protection in our operations Resource Efficiency Paper from Pulp Paper Reduce consumption use responsible sources Forests are habitats for many plant and animal species and a valuable resource that protects the climate soil and ground water For the manufacture of paper from wood pulp these resources are finite The necessity of using paper is therefore questioned in principle However we cannot completely do without paper as a material for conveying infor mation After all paper still plays an important role in customer commu ni ca tions for example in the form of catalogues or adver tising material Against this backdrop we are consis tently reducing our paper consumption and simul ta ne ously increasing the proportion of environ men tally friendly paper qualities We obtain the paper used in our office and

    Original URL path: http://www.tchibo-nachhaltigkeit.de/csrweb/servlet/content/1106454/-/en/home/environmental-protection-in-our-operations/resource-efficiency/paper-from-pulp.html (2016-04-24)
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  • SUSTAINABILITY REPORT 2014 - Packaging & Waste
    tally friendly recycling In general all compo nents adhesive tape and labels must be recyclable Tchibo never uses PVC as a packaging material and we only use solvent free printing ink that is low in heavy metals In early 2015 we began to further develop our packaging strategy by pursuing the following five comple mentary approaches to avoiding reducing recycling and improving packaging Avoiding avoid outer secondary as far as possible Reducing further reduce the weight of packaging Recycling use more and more secondary raw materials and increase their recycla bility based on eco design principles Improving increase the share of certified cardboards and test next gener ation bio plastics By 2020 we aim to reduce paper and cardboard consumption by 30 percent compared to 2013 in this way More eco friendly more economical packaging The packaging used by Tchibo is mainly composed of paper or cardboard Our goal is to signif i cantly reduce the consumption of paper and cardboard in our product packaging and to only use environ men tally friendly materials in future So we are always looking for ways to save paper and cardboard and increase the proportion of the recycled and FSC paper we process For shipping packages we have only used FSC certified cardboard since 2013 This also makes economic sense for us continuous improvement in shipping and repack aging saves paper and reduce our costs In our coffee packaging there is less potential for cutting down on materials It protects the coffee beans or ground coffee from light and oxygen that would otherwise impair the flavour of our coffee The technical filling process and transport also place special demands on the packaging Nonetheless we are looking for solutions for a more resource efficient design of our coffee packaging and regularly review our packaging For example this resulted in the conversion of Cafissimo capsule packaging to recycled materials Coming soon more efficient use of cartons in online shipping Up to 15 of packaging materials can be saved by more system at i cally filling packaging when shipping Tchibo online orders A thesis written by a student from the Kühne Logistics University in Hamburg confirms this On the basis of 200 000 anonymised orders she calcu lated which gradu ation of prede ter mined packaging sizes best suited the optimal filling of cartons with goods Tchibo therefore decided to gradually adjust the sizes when procuring its shipping packages from mid 2015 to reflect the results of the study Cafissimo better use of capsules Coffee capsule systems like Cafissimo receive public criticism due to the rubbish problem Although usually their ecological footprint is better than that of filter coffee because only the required quantities are prepared meaning that less coffee is poured away we have set ourselves the goal of making the capsules more environ men tally friendly We are working hard to develop the capsules so that they can be recycled better and are confident that we will achieve this goal in 2016 Disposable takeaway

    Original URL path: http://www.tchibo-nachhaltigkeit.de/csrweb/servlet/content/1106456/-/en/home/environmental-protection-in-our-operations/resource-efficiency/packaging-waste.html (2016-04-24)
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  • SUSTAINABILITY REPORT 2014 - Strategy & management
    them excited about Tchibo Changing world of work new require ments multiple perspec tives The world of work is under going a dynamic trans for mation In addition to existing know how new skills are contin u ously required especially in a globally networked retail company like Tchibo Accord ingly we place high demands on our employees They have to think on their feet take the initiative and assume respon si bility Only in this way can we meet our commitment to keep inspiring our customers anew for Tchibo every day in future With our unique business model and combi nation of brand and retail we offer our employees a diverse work environment and exciting prospects We value an open exchange of ideas on an equal footing acknowledge perfor mance and promote careers on the basis of quali fi ca tions At the same time we help our staff achieve a healthy work life balance Depending on their stage of life we offer them flexible offers and solutions This is part of the reason that Tchibo is today considered one of Germany s most family friendly companies Corporate culture and values At Tchibo we foster and desire an honest exchange within the company especially across different hierar chical levels to create a culture of trust in which individual potential can develop We offer our employees oppor tu nities to become actively involved in Tchibo s devel opment We system at i cally promote colle giality relia bility and innova tiveness so that everyone works together to bring the best ideas to customers Corporate Culture Values Talent management Well qualified employees and talented young people play a crucial role in our company s long term success We therefore practice systematic talent management Managers at Tchibo have a respon si bility to

    Original URL path: http://www.tchibo-nachhaltigkeit.de/csrweb/servlet/content/1111238/-/en/home/employees-at-tchibo/strategy-management.html (2016-04-24)
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  • SUSTAINABILITY REPORT 2014 - Corporate culture & values
    u ality All employees receive regular training about the Code of Conduct from the time they start their job And of course our measures fulfil the require ments of the General Equal Treatment Act AGG also known as the Anti Discrim i nation Act Dialogue on an equal footing Tchibo s corporate culture as a Hamburg based family owned business has tradi tionally been charac terised by open dialogue between equal partners Although we now operate globally we want to retain this strength which is why we delib er ately promote exchange across all divisions depart ments and hierar chical levels of the company Wherever possible we involve employees in the company s devel opment It is becoming more and more important that commu ni cation takes place not only top down i e from super visors to their staff but as a network between colleagues with equal rights That is why we support the dialogue with modern commu ni cation tools on the Tchibo intranet For example the Abgeschaut bei Roughly Here s how they do it section on the intranet shows what works well in the depart ments and how other units can learn from it At our Hamburg roasting plant and at the logistics centres in Gallin and Neumarkt where employees have no or only limited access to the intranet we promote exchange in workshops and at regular roundtable discus sions In addition all employees in Neumarkt receive a weekly newsletter Play video Since 2013 execu tives at the head office in Hamburg have regularly presented and discussed current projects with employees at the Tchibo in dialogue series of events In Non Food employees across all hierar chical levels are informed about new devel op ments at town hall meetings Tchibo managers regularly meet employees who are selected at random for a conver sation The two hour meetings provide an oppor tunity to discuss current topics at Tchibo Ideas from practice Constructive criticism often leads to good ideas and we welcome and appre ciate the practical solutions our employees come up with Employees can contribute their own sugges tions for innovative products or improving internal processes via our Kolibri ideas management system Kolibri means hummingbird in English and stands for Kollegen liefern brillante Ideen colleagues supply brilliant ideas This not only benefits Tchibo the ideas providers themselves are rewarded with bonuses In 2014 Tchibo employees submitted around 600 proposals some 300 were ideas for products of which 30 were rewarded The Tchibo Ideas Manager manages the evalu ation process the assessment is carried out in the depart ments and by a super visory committee We plan to give our ideas management further impetus in 2015 by intro ducing a modern online platform Innovative formats such as crowd sourcing and community based idea management enable employees and super visors to commu nicate in a more networked way and develop their innova tions together in a virtual space Stacking high for fuel efficiency and reports at a click Top

    Original URL path: http://www.tchibo-nachhaltigkeit.de/csrweb/servlet/content/1111244/-/en/home/employees-at-tchibo/corporate-culture-values.html (2016-04-24)
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  • SUSTAINABILITY REPORT 2014 - Talent management
    si bility that comes from training young people All appren tices who score an average grade of 2 0 or better are offered a permanent full time position at Tchibo We see awards as validation of the quality and practi cality of training at Tchibo A recent example is our Gallin logistics centre being named Top Training Company 2014 by the Schwerin Chamber of Industry and Commerce Training at Tchibo Commercial appren tice ships Bachelor of Science Business IT Bachelor of Arts Business Admin is tration Commerce Bachelor of Arts Retail Management Visual Marketing Designer Indus trial Manager Wholesale and Foreign Trader Office Commu ni ca tions Assistant Technical and Indus trial Occupa tions Indus trial Engineering Electrician Warehouse Clerk Warehouse Logistics Specialist Indus trial Mechanic Mecha tronics Technician Food Technology Specialist Chef A flying start to one s career The dual degree programme We offer especially well qualified junior staff the oppor tunity to complete a dual degree in Business IT or Business Admin is tration In this way we retain talent with in depth knowledge of Tchibo and extensive expertise in the relevant areas of the company Gaining an overview Starting as a trainee An individ u alised training programme prepares ambitious Tchibo graduates for a respon sible role in the company in 15 to 18 months We consider it important to give our trainees an under standing of relevant inter faces and overar ching themes at their stations in the Group especially for on the topic of good conduct In 2014 six trainees in the Group started their compre hensive practical training Keeping experience in the company In 2014 one in three of our employees were already aged between 51 and 66 In 2015 for the first time we are offering them a retirement prepa ration workshop with the external service provider Senior In Trainer At the same time we use various partial retirement models to guard against the dispro por tionate ageing of the workforce and giving people with decreasing physical capacity too much of a workload Another important issue is the avoidance of conflict when experi enced staff members work with much younger execu tives We want young execu tives to learn to appre ciate the life and profes sional experience of older employees and put them to good use in their own work Part of this is also recog nising and using their important role in internal knowledge transfer In 2015 we will develop further offers to promote life phase oriented HR work Learning and being inspired Tchibo CAMPUS The compet i tiveness of our company is partly based on employees and managers put their talents and skills to the best possible use Tchibo CAMPUS is our central place of learning inspi ration and personal devel opment With Tchibo CAMPUS we seek to promote mutual learning and inspire our employees and managers to further their profes sional and personal devel opment For both target groups we have programmes oriented to their respective devel opment

    Original URL path: http://www.tchibo-nachhaltigkeit.de/csrweb/servlet/content/1111248/-/en/home/employees-at-tchibo/talent-management.html (2016-04-24)
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  • SUSTAINABILITY REPORT 2014 - Occupational health management
    they can be actively committed to their health In doing so we go far beyond tradi tional health matters Inter dis ci plinary working groups develop special offers We have progres sively inter linked all of our occupa tional health management measures in recent years Today our employees can access a variety of preventive and supportive offers from the fields mental health medical advice diet exercise and OSH This applies to all employees from office and field sales staff to Tchibo shop staff and indus trial colleagues at the production and warehouse sites We are contin ually devel oping our offer to meet the changing needs of our employees In 2013 various topics were defined for this purpose Tchibo Shops and Tchibo Prozente Field Sales Depot City Nord HQ Logistics and Production People with Disabil ities and Culture and Marketing For each of these areas specific measures are developed in inter dis ci plinary working groups or existing measures are inter linked Staff from the respective areas of work are involved in the teams In this way we reinforce our employees personal respon si bility for their own health The project teams also develop commu ni cation activ ities to publicise our healthcare offering in the company Success fully so our 2014 employee survey confirmed that awareness of Tchibo s health management has increased thanks to the work of the focus groups The staff also indicated that the new offers better suit their needs Our occupa tional health management offers in 2014 a selection Medical Advice Preventive checkups travel and flu vacci na tions Health Days at company headquarters logistics and production Exercise Group fitness programmes Sports Week and Health Days Running events MOPO relay race OSH Training films on the intranet Ergonomic aids in the workplace Ergonomic office chairs Office and car seats automatic trans mission Cars for field sales Nutrition Diverse freshly prepared food at all locations Climate dish and Veggieday Dietary advice Mental health Healthy Leadership management seminars PME Familienservice life coaching Consul tation by the company doctor Spotlight on ergonomics In 2014 our focus groups carried out individual workplace stress analyses in logistics and production and imple mented various measures Employees received ergonomic training and instruction for the correct way to carry and bend down Instead of heavy pallets to supply Tchibo shops we now use smaller units that can be trans ported on trolleys Every Tchibo employee can also compile suitable offers for their specific needs from a compre hensive resource catalogue from a frame with wheels for trans porting goods to specific rehabil i tation equipment In 2014 we especially focused on the health of our Tchibo shop staff as a new topic In 2015 all issues relating to work life balance and health are summarised under the new heading of Balance in order to better exploit synergies In addition to the Balance project a Balance team was set up for the first time in HR The team addresses all topics for all Tchibo

    Original URL path: http://www.tchibo-nachhaltigkeit.de/csrweb/servlet/content/1111252/-/en/home/employees-at-tchibo/occupational-health-management.html (2016-04-24)
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  • SUSTAINABILITY REPORT 2014 - Work-Life Balance
    is less important to us than an employee s actual perfor mance That is why besides staff employed on the basis of collective wage agree ments execu tives can also work part time In addition many employees can do some of their work from home Infor mation on the home office and the company agreement to this effect are available to every employee on the Tchibo intranet Tchibo also has job sharing models Anyone who wants a sabbatical can apply for one Leadership skills and personnel devel opment Supportive management wanted In 2014 we added a section on flexible working to our management manual and expanded the range of seminars accord ingly As part of the Healthy Leadership programme offered by our Leadership School from 2015 we offer various seminars for the profes sional management of flexible forms of working We also system at i cally support our execu tives in the respon sible handling of expectant mothers and fathers Services for families Systematic support for a healthy work life balance We contin u ously adapt our offers for families to the needs of our employees For example in 2014 we inten sified our cooper ation with pme Familienservice GmbH which offers individual advice for parents and carers as well as helping them to find holiday and emergency care programmes Since 2014 we also offer a Tchibo CAMPUS workshop on How to succeed at career and family which already generated a positive response in its first run through Easier return to work after parental leave To help employees on parental leave there were 138 such employees in 2014 stay in touch with the company and re enter the workplace we have success fully used our connection concept for over two years During their parental leave we invite our employees to the company every four months to personally inform them about current issues The Tchibo intranet is also available to them during their absence A colleague acting as a mentor also ensures they receive a regular flow of infor mation invites them to corporate events and forwards in house job listings to them Support for childcare We help parents wanting to return to work find a day care place for their children At the childcare centres we work with near the Hamburg headquarters a total of 43 day care spaces are available to them since the expansion of our day care programme in 2014 Since 2010 we have also cooperated with Kidz Playground a profes sional provider of children s holiday camps to look after the children of employees in Hamburg during the school holidays The offer is to be extended to other German states Caring for relatives Our enhanced cooper ation with pme Familienservice GmbH since 2014 also includes consul tation on the subject of caring for family members and the mediation of related services In the first half of 2015 we gave various presen ta tions at the Head Office and other sites where employees could learn about the

    Original URL path: http://www.tchibo-nachhaltigkeit.de/csrweb/servlet/content/1111256/-/en/home/employees-at-tchibo/work-life-balance.html (2016-04-24)
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