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  • What is service design by the way? | Service Jam Berlin
    Attributes Service design as well as related design thinking methods embrace multi disciplinary collaboration instead of monocultural team work an iterative instead of a waterfall process and a long term user centred perspective instead of a short term shareholder focus In the seminal work This is Service Design Thinking Mark Stickdorn lists five principles of service design thinking 1 USER CENTRED Services should be experienced through the customer s eyes 2 CO CREATIVE All stakeholders should be included in the service design process 3 SEQUENCING The service should be visualised as a sequence of interrelated actions 4 EVIDENCING Intangible services should be visualised in terms of physical artefacts 5 HOLISTIC The entire environment of a service should be considered How is designing a service different than designing a website or a consumer environment the following short film asks produced by the American design organisation AIGA Yet the best way to learn more about service design is experiencing its processes methods and toolkits yourself by joining the Service Jam Berlin for example Tags design thinking service design Previous post Improving the jam experience Next post Watch The Spirit of the Jam 8 comments Ralf Beuker says Feb 7 2012 Reply Very well written short and concise post pointing to some collectively shared resources Thanks Martin Jordan says Feb 7 2012 Reply Thank you please let us know if any essentials are missing there and should be added cassius Pearltrees says Feb 8 2012 Reply 4 EVIDENCING Intangible services should be visualised in terms of physical artefacts The service should be visualised as a sequence of interrelated actions 5 What is service design by the way Service Jam Berlin 2012 design lab Pearltrees says Feb 8 2012 Reply What is service design by the way Service Jam Berlin 2012 So let s

    Original URL path: http://www.servicejamberlin.de/what-is-service-design-by-the-way/?replytocom=8 (2016-02-16)
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  • Service Jam Berlin | 48 hours to create a service
    Speaker An introduction to Service Design Louise Cranley a Senior Designer at Fjord will demystify the term Service Design and show what it really comes down to 2012 Speaker Input Session Dive Headfirst into User Research Kyra Edeker having designing user experiences for global companies such as Motorola PayPal and Charles Schwab will give an input talk on user research 2012 Input Gamestorming for service design Dave Gray the author of Gamestorming subtitled A Playbook for Innovators Rulebreakers and Changemakers has a few tips for the participants of the service jam 2012 General Dinner for you at Fortuna s Feast Jamming is about having a good time together and exchanging great ideas There will be a wonderful mix of people present during the Service Jam Berlin 2012 General Input Sunday reading recommendations on service design Everyone arrives with another background and a different know how to the jam This makes the jam so great but how about expanding your knowledge right now 2012 Input Review Watch The Spirit of the Jam One thing that is great about the Global Service Jam is that every local team can interpret it differently Some jams are big some are small some are chaotic and some are structured Take a video tour through jam history 2012 Input What is service design by the way The Global Service Jam is open to everyone So let s start at square one What is this service design at all And why is everyone talking about it What are service designers doing and which tools are they using 2012 Review Improving the jam experience One thing we learnt after two jams There is always room for improvement But where is it most useful With only the organiser s perspective we wouldn t come too far that s why

    Original URL path: http://www.servicejamberlin.de/page/5/ (2016-02-16)
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  • Apply for the Service Jam Berlin | Service Jam Berlin
    org 3 Zwickau TrabiServiceJam Location Tivoli e V Außere Schneeberger Str 18 D 08056 Zwickau Twitter TrabiJam Facebook Trabi Service Jam page Contact Sylvia Debit sylviadebit gmail com 4 Muenchberg Muenchberg Service Jam Location Hochschule Hof Campus Muenchberg Kulmbacher Str 76 95213 Muenchberg Twitter muenchberg sj Website muenchberg service jam de vu Contact Philipp Süß muenchbergservicejam gmail com 5 Nuremberg NorisCityJam 2012 Location BarCamp Nürnberg Süd West Park 49 90449 Nürnberg Website gsj12 fehr freizeit de Facebook NorisCityJam page Contact Andreas Fehr andreas fehr freizeit de 6 Munich Global Service Jam München Location DesignIt Steinerstrasse 15 building F 81369 Munich Sign up gsjmunich eventbrite com Twitter GSJMunich Facebook Global Service Jam Munich page Contact Thomas Schoenweitz gsj whitespring eu or Anette Rinner anette rinner web de If you re still interested in joining the local Global Service Jam in Berlin you can add yourself to the waiting list On the weekend of 24 26th February the Global Service Jam will bring together thousands of service design enthusiasts including around 40 participants at the Service Jam Berlin A diverse group of people makes a great jam So please tell us a little bit about you Non designers are very welcome to participate Please apply with the form below You will receive a confirmation of participation at the latest one week before the jam 6 comments Rui says Feb 1 2012 Reply I think blank for now Esther Masemann says Feb 2 2012 Reply It s great that you re organizing the event If you need any help assistance as I told Olga and Karin before ich helfe gerne Katrin Dribbisch says Feb 3 2012 Reply Thank you Esther We will get back to you soon Benjamin N N Schulz says Feb 5 2012 Reply Hi Service Jammers thanks for taking the

    Original URL path: http://www.servicejamberlin.de/join/ (2016-02-16)
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  • Service Jam Berlin | 48 hours to create a service
    be great if every participant brings additional equipment along We have no idea yet how everyone of you will work and hence what you ll 2015 Input Some Jam Teasers If you have ever wondered how this jam should look like you re at the right place Here we collected some of our favourite videos from previous jams from all around the world Since it s a global event happening

    Original URL path: http://www.servicejamberlin.de/page/6/ (2016-02-16)
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