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  • What is service design by the way? | Service Jam Berlin
    Attributes Service design as well as related design thinking methods embrace multi disciplinary collaboration instead of monocultural team work an iterative instead of a waterfall process and a long term user centred perspective instead of a short term shareholder focus In the seminal work This is Service Design Thinking Mark Stickdorn lists five principles of service design thinking 1 USER CENTRED Services should be experienced through the customer s eyes 2 CO CREATIVE All stakeholders should be included in the service design process 3 SEQUENCING The service should be visualised as a sequence of interrelated actions 4 EVIDENCING Intangible services should be visualised in terms of physical artefacts 5 HOLISTIC The entire environment of a service should be considered How is designing a service different than designing a website or a consumer environment the following short film asks produced by the American design organisation AIGA Yet the best way to learn more about service design is experiencing its processes methods and toolkits yourself by joining the Service Jam Berlin for example Tags design thinking service design Previous post Improving the jam experience Next post Watch The Spirit of the Jam 8 comments Ralf Beuker says Feb 7 2012 Reply Very well written short and concise post pointing to some collectively shared resources Thanks Martin Jordan says Feb 7 2012 Reply Thank you please let us know if any essentials are missing there and should be added cassius Pearltrees says Feb 8 2012 Reply 4 EVIDENCING Intangible services should be visualised in terms of physical artefacts The service should be visualised as a sequence of interrelated actions 5 What is service design by the way Service Jam Berlin 2012 design lab Pearltrees says Feb 8 2012 Reply What is service design by the way Service Jam Berlin 2012 So let s

    Original URL path: http://www.servicejamberlin.de/what-is-service-design-by-the-way/ (2016-02-16)
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  • Service Jam Berlin | Page 2 | Service Jam Berlin
    apply service design thinking to developing it 2012 Day 2 Speaker Input session Service Innovation Labs Benjamin Schulz and Lukas Golyszny work at the intersection of business customer and technology At their Innovation Labs they research design and develop service systems 2012 Input Gamestorming for service design Dave Gray the author of Gamestorming subtitled A Playbook for Innovators Rulebreakers and Changemakers has a few tips for the participants of the service jam 2012 General Input Sunday reading recommendations on service design Everyone arrives with another background and a different know how to the jam This makes the jam so great but how about expanding your knowledge right now 2012 Input What is service design by the way The Global Service Jam is open to everyone So let s start at square one What is this service design at all And why is everyone talking about it What are service designers doing and which tools are they using 2012 Review Improving the jam experience One thing we learnt after two jams There is always room for improvement But where is it most useful With only the organiser s perspective we wouldn t come too far that s why we went a

    Original URL path: http://www.servicejamberlin.de/author/admin/page/2/ (2016-02-16)
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  • service | Service Jam Berlin
    building a service ecosystem for creatives Martin Güther and Lukas F Hartmann present their upcoming service Spaceship and share how they apply service design thinking to developing it About 48 hours to create a service challenge your creativity with interdisciplinary

    Original URL path: http://www.servicejamberlin.de/tag/service/ (2016-02-16)
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  • spaceship | Service Jam Berlin
    building a service ecosystem for creatives Martin Güther and Lukas F Hartmann present their upcoming service Spaceship and share how they apply service design thinking to developing it About 48 hours to create a service challenge your creativity with interdisciplinary

    Original URL path: http://www.servicejamberlin.de/tag/spaceship/ (2016-02-16)
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  • Service Jam Berlin | Service Jam Berlin
    PayPal and Charles Schwab will give an input talk on user research 2012 Input Review Watch The Spirit of the Jam One thing that is great about the Global Service Jam is that every local team can interpret it differently Some jams are big some are small some are chaotic and some are structured Take a video tour through jam history 2012 Review What has happened so far The Service

    Original URL path: http://www.servicejamberlin.de/author/manuel/ (2016-02-16)
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  • The team behind the jam 2014 | Service Jam Berlin
    Paypal Nokia Akbank and Sky Manuel has a special focus on digital services and mobile interfaces Manuel recently taught as a guest lecturer at the Berlin Weissensee School of Art Martin Jordan Martin is a service brand experience consultant He has a background in product interaction and communication design as well as user centred innovation During the last 6 years he has worked for international design and branding consultancies in London Buenos Aires and Berlin Since 2011 he is working for here Nokia s location based services as a senior user experience designer Olga Scupin Olga is a business consultant for SMEs and start ups In the past she has worked as a community manager at the start up Stylemarks which was part of the Telekom incubator hub raum Olga is a certified Design Thinking coach and has helped companies like SAP Deutsche Bahn and Siemens to improve their service business strategies Supporters of the jam Esther Lüchtefeld Esther is a concept developer at TLGG a digital Berlin based consultancy working in the field of strategy innovation and digital communication Prior to this she studied business and strategic communication at the University of the Arts Berlin She has a strong affinity to fashion and textile and did an apprenticeship in tailoring She is a photographer during the Berlin Jonas Kwaschik Jonas is an entrepreneur product manager and designer He studied communication culture and business management at the Zeppelin University Friedrichshafen Besides founding companies he just loves to get into action especially when it comes to serve delicous food for inspiring people Jonas is a jam veteran by now and helps organising the 4th Berlin jam Teele Villem Teele does strategic design work works in user experience design and applies design thinking there She recently earned a Master s degree in

    Original URL path: http://www.servicejamberlin.de/the-team-behind-the-jam-2014/ (2016-02-16)
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  • iteration | Service Jam Berlin
    that every local team can interpret it differently Some jams are big some are small some are chaotic and some are structured Take a video tour through jam history 2012 Review Improving the jam experience One thing we learnt after two jams There is always room for improvement But where is it most useful With only the organiser s perspective we wouldn t come too far that s why we

    Original URL path: http://www.servicejamberlin.de/tag/iteration/ (2016-02-16)
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  • improvement | Service Jam Berlin
    2012 Posts tagged improvement 2012 Review Improving the jam experience One thing we learnt after two jams There is always room for improvement But where is it most useful With only the organiser s perspective we wouldn t come too far that s why we went a different way About 48 hours to create a service challenge your creativity with interdisciplinary jammers from Berlin and all over the world 2011

    Original URL path: http://www.servicejamberlin.de/tag/improvement/ (2016-02-16)
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